How We Work


Make the Property Stand Out

We help you find the right tenant by getting your property in front of as many potential tenants as possible.  

- Regular and by appointment open homes

- Listing on TradeMe.

- Professional photography and accurate descriptions of your property features.

Thorough Vetting

Getting the best tenant is as important to us as it is to you, and tenant selection is a crucial element to the success of any tenancy

- We talk to every tenant that comes through an open home to assess whether they are the right fit for your property.

- Detailed application with relevant data collection through an industry-leading online application form.

- Phone calls to each reference, including current landlord and employer. We don’t use automated emails.

- Background checks using the latest software, including tenancy tribunal, Ministry of Justice database, and credit checks from Centrix and Equifax.  

Rent Collection

- We monitor daily rent payments.

- Owners are paid fortnightly and are sent a statement via email.

- We have a zero-tolerance arrears process following tenancy law.

- Bonds are lodged with Tenancy Services.

Regular Inspections

Our property inspections record maintenance & repairs and ensure the tenant takes care of your property.

- Detailed ingoing inspection to document property condition.

- the First inspection four weeks after moving in, then routinely every thirteen weeks after that.

- There is a final inspection after the tenant vacates before the bond is released.

Maintenance

- Diagnosis of the issue through questioning and investigation.

- We’ll contact you when something does need attention, gathering quotes and options to suit your preference.

- You can use your own tradespeople if you wish, and we will liaise with them on your behalf

- You’ll receive a copy of any invoices with your half-monthly financial statement.

Technology

- Dive into your financials, see and track every transaction.

- Download statements, documents and invoices.

- Track maintenance, upcoming inspections and tenancy dates.

- Tenant app to track payments and request maintenance.